Getting Started

This series of videos will help you get started with your first sign in with our new digital banking. 

sign in new
How to sign in: new user

This short video shows you how to do your first sign into digital banking if you have are a new personal or business online banking user with Encompass. 

sign in existing
How to sign in: existing user
This short video shows you how to do your first sign into digital banking if you already have online banking with Encompass. 

Managing Accounts

reset password
How to reset your password
This short video will show you how to reset your password if you've forgotten it, or if it is time to update. 
How to recover your username
This short video will show you how to recover your username if you've forgotten it. 
favorite transactions
How to set your favourite transactions
This short video will show you how to set your favourite transactions, like adding to a savings goal or allowance for your child. 
set up alerts
How to set alerts
This short video will show you how to set up alerts that will help protect your hard earned money. 
How to download a void cheque
This short video will show you how to download a void cheque for use with direct deposit, or third party withdrawal. 
How to export transactions
This short video shows you how to export your transactions. 

Transfers & Payments

How to add an etransfer contact and send money
How to add an Interac® e-Transfer profile, add contacts and send money

This short video shows you how to add an e-Transfer contact and then how to send an Interac® e-Transfer.

how to accept etransfer
How to accept an Interac® e-Transfer
This short video shows you how to accept an Interac® e-Transfer within digital banking.
how to cancel an etransfter
How to cancel an Interac® e-Transfer

This short video will show you how to cancel an Interac® e-Transfer once you've sent it. 

How to deposit a cheque
How to deposit a cheque (mobile app only)
This short video will show you how to use the mobile cheque deposit for digital banking on your mobile device. 
How to pay a bill
How to pay a bill
This is a short video that shows you how to pay those pesky bills in digital banking. 
How to set up a recurring bill payment
How to set up a recurring bill payment
This short video will show you how to set up a recurring monthly bill payment in digital banking. 
How to transfer to another member
How to transfer to another member
This short video will show you how to send funds to another Encompass member, like putting allowance in your child's account. 

Small Business 

consolidate
How to consolidate profiles

This short video shows you how to consolidate your profiles between your personal and business digital banking profiles. 

make a tax payment
How to make a Small Business tax payment

This short video shows you how to make a Small Business tax payment using your Small Business digital banking.   

Setting up delegates
How to set up delegates

This short video shows you how to set up delegates within your Small Business digital banking. 

Setting up widgets in your mobile banking app

Setting up a widget in your mobile app - Android
This short video shows you how to set up a widget in your mobile banking app, specifically for Android smartphones. 
Setting up a widget in your mobile app - iPhone
This short video shows you how to set up a widget in your mobile banking app, specifically for iPhones. 
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