This series of videos will help you get started with your first sign in with our new digital banking.
How to sign in: new user
This short video shows you how to do your first sign into digital banking if you have are a new personal or business online banking user with Encompass.
How to sign in: existing user
How to reset your password
How to recover your username
How to set your favourite transactions
How to set alerts
How to download a void cheque
How to export transactions
Transfers & Payments
How to add an Interac® e-Transfer profile, add contacts and send money
This short video shows you how to add an e-Transfer contact and then how to send an Interac® e-Transfer.
How to accept an Interac® e-Transfer
How to cancel an Interac® e-Transfer
This short video will show you how to cancel an Interac® e-Transfer once you've sent it.
How to deposit a cheque (mobile app only)
How to pay a bill
How to set up a recurring bill payment
How to transfer to another member
How to consolidate profiles
This short video shows you how to consolidate your profiles between your personal and business digital banking profiles.
How to make a Small Business tax payment
This short video shows you how to make a Small Business tax payment using your Small Business digital banking.
How to set up delegates
This short video shows you how to set up delegates within your Small Business digital banking.