Alerts allow you to receive notifications about banking activities and other events. Essentially, they can act as an extra layer of security, strengthens security as fraud prevention and help you stay on top of your finances. Many are optional and can be set up through Digital Banking.
Frequently Asked Questions
- Transaction alerts such as deposit or withdrawal, or balance (a daily, weekly or monthly) alert that lets you know what your balance is in a specific account.
- Insufficient funds alert when you have a scheduled transfer or bill payment.
- Failed transaction alert is when a scheduled transfer or bill payment didn't occur for whatever reason.
- Password changes (if someone changes your password)
- New biometric access (if someone attempts to add another FaceID or fingerprint access to your account from a mobile device)
- Password attempt lock (if someone has tried to access your account and has failed to guess your password in three attempts)
- Successful login (optional)
- This is an extra layer of security
- Strengthens security as fraud prevention
- Requires multiple forms of authentication - at least two
- Your 19-digit login ID, or username
- Strong password
- Date of birth
- Mobile phone number
- Email address
- One time Passcode (OTP)
- First time sign in, both existing members and new members
- Change of password
- Reset password - when you use the forgot password function
- Updating your contact information
- Adding a payee
- Inter-member transfers
- Minimum of 10 characters
- Minimum 1 uppercase letter
- Minimum 1 lowercase letter
- Minimum 1 number
- Special characters are optional
- First time sign in
- Adding a payee (to prevent a scammer from adding themselves)
- Password changes - cannot be turned off, sent to your email
- New biometric access - cannot be turned off, sent to your email
- Password attempt lock - cannot be turned off, sent to your email
- Update contact information
- Inter-member transfer
- Add e-Transfer recipient
- Manage e-Transfer profile
- Set up AutoDeposit
- Add delegates - business account users
- Delegate first time login - business account users
If you receive an Alert but did not make the change yourself, this may be a sign of fraudulent activity. Contact your Encompass Credit Union branch immediately and we can address your concerns and take appropriate action.
Personal information is not transmitted in an Alerts text message or email. Accounts are identified by nickname only - no account numbers, balances or identifying details are visible. Also remember - your credit union will never ask you to provide personal information over email or text.