Frequently Asked Questions


WHAT ARE ALERTS AND WHY SHOULD I SIGN UP?

Alerts are a feature of Internet Banking that allows you to receive notifications about banking activities and other events. The Security Alerts provide you with an Extra Layer of Security for your accounts. For example, if you sign up to receive an Alert if your PAC is changed, you will receive a text or email if the Internet Banking system detects that change. If you receive an Alert but did not make a change, this may be a sign of fraudulent activity. Contact your Encompass Credit Union branch immediately and we can address your concerns and take appropriate action.

WHAT ARE THE FEES FOR USING ALERTS?

There is NO CHARGE to members for receiving Alerts from your credit union. However, your Mobile Service Provider may charge you for receiving text messages or for data usage. We advise you to check with your provider for details.

ARE ALERTS SAFE?

Personal information is not transmitted in an Alerts text message or email. Accounts are identified by nickname only - no account numbers, balances or identifying details are visible. Also remember - your credit union will never ask you to provide personal information over email or text.

WHICH MOBILE SERVICE CARRIERS SUPPORT ALERTS?

Currently, this feature is supported by Telus, Rogers, Fido, Bell, MTS, Virgin, Sasktel, Koodoo, Solo and PC Mobile.

WHAT HAPPENS IF I CHANGE MY MOBILE DEVICE NUMBER?

Sign in to Internet Banking and edit your Alerts Contact information to include your new mobile number.

WHAT HAPPENS IF I LOSE MY MOBILE DEVICE?

Contact your service provider to suspend your service. Then sign into your credit union Internet Banking to deactivate the Alerts being sent to your device.

OUTSIDE OF BRANCH HOURS, WHAT SHOULD I DO IF I GET A SECURITY ALERT?

  • Change your Internet Banking password immediately.
  • Take a close look at your e-Transfer recipients and Bill Payees and delete any that look suspicious or that you didn't set up.

If you're not sure how to do these tasks, we have some helpful How-To videos to walk you through them.

 

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