Microsoft Phone Fraud


Recent reports advise of a resurgence of this cybercrime in which fraudsters call you on the telephone and claim to be from Microsoft. They may offer to 'fix' a computer problem that they noticed you are having and if you give them access, your computer and personal information will be at risk.

They may trick you into installing software that can capture your data or ask you to install legitimate software that will allow them to take control of your computer to adjust your security settings. Having gained access to your computer, they could potentially access your banking information. Additionally, they may ask for your credit card information or direct you to a phony website to enter your credit card information to pay for their services.

Microsoft indicates that neither they nor their partners make unsolicited phone calls to charge you for your computers security or software fixes. They advise you not to trust unsolicited calls and do not provide any personal information.

Microsoft offers the following advice on how to protect yourself from telephone tech support scams. If someone claiming to be from Microsoft tech support calls you:

  • Do not purchase any software or services
  • Ask if there is a fee or subscription associated with the 'service'. If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the caller's information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft Tech Support.

Report phone scams to the Canadian Anti-Fraud Centre.

For more information on Microsoft phone scams, search "Microsoft Scams" on Google.



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