Anti Spam Policy Statement


Encompass Credit Union Ltd. ("The Credit Union") is committed to ensuring that our members and others who receive communications from us do not encounter spam. We only send commercial electronic messages (CEMs) from our servers in compliance with this Anti-Spam Policy. A CEM sent by the Credit Union is an electronic message that encourages participation in a commercial activity, such as purchasing a Credit Union product or service.




WHAT IS SPAM?

Spam is unsolicited electronic messages, also known as 'junk' email or text messages, often, but not always, sent in bulk form. An electronic message may be spam if:

  • The message is deceptive in that there is an attempt to hide the true sender or content of the message.
  • The recipient's personal identity and context are irrelevant because the message is equally applicable to any other potential recipients; or
  • The recipient has not granted explicit or implied consent for the message to be sent.

Our Credit Union only sends CEMs in the following contexts:

  • You have explicitly informed us that you would like to receive such messages;
  • The Credit Union is responding to a request for information from you;
  • To communicate with you about your account, loan or similar relationship with us;
  • To provide information that you are entitled to receive about products or services you have purchased from us;
  • You have provided your email address to us, or have published your email address, without placing any restrictions on its use, and the content we are sending you is relevant to your business role;
  • You have an existing business relationship with Encompass Credit Union;
  • The Credit Union representative sending you the message has a personal or family relationship with you; or
  • You are receiving the message in order for the Credit Union to fulfill a legal obligation or enforce a pending or existing legal right.

WHEN DOES THE CREDIT UNION SEND COMMERCIAL ELECTRONIC MESSAGES (CEMs)?


HOW DOES ENCOMPASS CREDIT UNION PROTECT YOU FROM RECEIVING SPAM?

CEMs sent, or caused to be sent, from the Credit Union's servers do not:

  • Use or contain invalid or forged headers or non-existent domain names;
  • Employ any technique to otherwise misrepresent or obscure the sender of the message, the point of origin or the transmission path for the message;
  • Contain false or misleading information in the subject line or otherwise contain false or misleading content;
  • Use a third party's Internet domain name, or relay from or through a third party's equipment, without permission of the third party; or
  • Attempt to surprise or confuse you. The Credit Union makes best efforts to ensure that you have either specifically asked to receive electronic messages from us, or you can reasonably expect to.
Our Credit Union does not knowingly do business with any company that participates in sending spam. We do not sell or exchange any of your information without your consent.

Our Credit Union's CEMs provide you with an option to email us that you no longer want to receive our CEMs. Your request will be processed as soon as possible, and no later than 10 days after you send the request. There are only limited contexts in which you cannot request that the Credit Union stop sending you messages, such as when we must communicate with you to enforce the Credit Union's legal rights.

WHAT IF I NO LONGER WANT TO RECEIVE MESSAGES FROM THE CREDIT UNION?


RECEIPT OF A CEM FROM THE CREDIT UNION THAT SEEMS TO VIOLATE THIS POLICY

In the unlikely event that you receive any messages from our Credit Union that may be considered spam, please contact us at unsubscribe@encompasscu.ca and the matter will be investigated.

The Credit Union may amend this policy at any time by publishing a new version of it on this website.

CHANGES TO THIS ANTI-SPAM POLICY


CONTACT US

We are committed to ensuring that you do not receive unwanted emails from our servers.

Should you have any questions about our spam management strategies, please contact us at unsubscribe@encompasscu.ca. Contact information will also appear on every CEM you receive from us.
 

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