Coming Soon - New Encompass Digital Banking Experience

You expect your digital banking to be simple, easy to navigate, and secure. Which is why we’re working to make the website along with our online and mobile banking better, faster and safer than ever before.

What steps are needed to ensure seamless login on the new digital banking experience?

Encompass’ new digital banking experience has a number of authentication steps to ensure your information is protected. That includes a valid mobile phone number or email address that has been registered with Encompass.

Our Encompass team has been reaching out to our members help ensure a seamless transition to digital banking for our members. If you have not yet spoken with a representative, please take action today and ensure your mobile phone number or email address is up to date.

Update Contact Info here.

To facilitate a smooth transition, ensure a valid cell phone number and/or email address has been registered with Encompass Credit Union. If you have not done this yet or if you are not sure if your contact information is current, please call our admin branch at 780-842-3391 or toll free at 1-877-842-1774. Alternatively, can email us at or click the link above to a contact us page.

What to expect

Encompass’ new website

Expect to see a fresh new look as well as easier to find information and content you care about. You’ll also be able to more easily view these pages on your mobile phone or on your tablet. The website is responsive so you will have a much better browsing experience on mobile or tablet than our current site.

Encompass Digital Banking and Encompass Mobile Banking App

Our new online and mobile banking will include enhanced features to help you manage your money more conveniently. Note: You won’t need to have the banking app for your tablet, your tablet can access your digital banking through the new website, not the mobile-only banking app. Inside digital banking you’ll be able to:

Open accounts online (desktop and tablet only)

View your activity timeline

Receive alerts

Set up favourite transactions

Personalize your experience by naming your accounts and adding your own profile and background images (mobile app only)

We have also enhanced security by enabling two-factor authentication for transactions such as adding Interac e-Transfer® recipients, transferring funds to other members and more.

Encompass’ new email communication

Encompass is employing a new email communication system to be able to directly communicate with our members to help them be more informed with this digital banking changes, so please make sure you read your emails from us as they will have important information. Not to worry, we’re not going to clog up your email with messages! Our new CASL compliant system will be used for important communication and to keep you informed!

How to prepare

To ensure your transition to our new online and mobile banking goes smoothly, it's important that we have your most up-to-date contact information. Particularly, your email and mobile phone number.

When you sign in to the new platform for the first time, we will be using your email address or mobile phone number, in combination with new security features, to help verify your identity. Ensuring that we have your correct email address in our system will also help us keep you updated about what’s changing and when.

Note: Your Interac e-Transfer® recipients will move with you to the new digital banking platform, as will your bill payees, but this is a good time to do some clean up if there are eTransfer recipients that you don’t use, it’s good fraud security to clean them up.

How to Sign in the first time

Once the new Encompass digital banking and mobile app are available, here’s what you’ll need to have to be able to sign in:

Your Encompass debit card number and PAC (personal access code, in other words, your current password that you use to access Encompass online or mobile banking). For verification of your identity, we will need your email address or mobile phone number, which is why it is so important to make sure your email or mobile phone number is in our system.


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